If you bought the Incu-Besty reward on the To Trust an Incubus Kickstarter or through Ko-Fi or Coffee, check your email, including spam, because your reward has been sent.
Here are some reasons why you may not have gotten your reward:
- You changed your Kickstarter email. Even if you notified us, it’s impossible to keep this after-market info straight on 1,200 rewards. Contact us again using the contact form on this site. Give us your Kickstarter order number so we can look you up.
- You bought the reward from Ko-Fi or Buy Me a Coffee and didn’t put your email address in the message with the reward as we instructed. If you didn’t give us your email we have no way to send your reward. Contact us with proof you made a donation and we’ll look you up and get it sent.We said in the Buy me a Coffee instructions: No email in your message, no reward. Still we got several donations without any identifying information. Buy me a Coffee does not give us any personal information about the people donating–so we’re stuck! It’s up to you to fix this, because we literally have NO WAY to find out who you are.
- Your email bounced. We had a bunch come back. If this prevented you from getting your reward contact us and we’ll figure it out together.
- You donated less than the amount needed to get the Incu-Besty reward. $5, $10, or $15 donations etc. do not grant any rewards besides your name in the credits and the backer only poster.
We’ll be directing anyone who doesn’t get their Incu-Besty reward to this post. We honestly did our best to get everyone their rewards. ;_; We’re only human.
Next up: Incu-Beasty!! We’ll be sending your rewards over the next few days. Don’t worry, the game doesn’t come out until Nov. 23rd and you’ll definitely have your rewards before then.